AI diagnostics and tech support tool for EV chargers

Evlyn is a 24/7 AI voice agent built for EV charging point operators (CPOs) that handles Tier-1 customer support calls, freeing operations teams from the repetitive driver inquiries that flood their lines — stuck sessions, payment issues, charger faults, and basic how-to questions. The product is designed specifically for the CPO context, with deep familiarity in charging protocols, session diagnostics, and the operational realities of running a network. Evlyn speaks multiple languages natively (including Estonian) and integrates with CPMS platforms like eMabler to pull real-time session and charger data, so it can actually resolve issues rather than just deflect them. Unlike generic call center providers or offshore BPOs, Evlyn delivers consistent service quality at any hour without the staffing overhead, and scales effortlessly as networks grow. The company is based in Tallinn and is preparing to pilot with Eleport, with partnership conversations underway across the European CPO ecosystem. The pitch in one line: trustworthy, always-on driver support that lets CPOs focus on growing their networks instead of answering the phone.